Privacy Policy

Effective Date: 13th November 2025

At Poetic Romance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website, make a purchase, subscribe to Letters to Self Club, or interact with our brand.

1. Information We Collect

When you interact with Poetic Romance, we may collect the following information:

  • Personal details such as your name, email address, shipping/billing address, and payment details.
  • Order details including products purchased, subscription details, and delivery information.
  • Browsing data such as IP address, device type, and pages visited, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and deliver your physical orders.
  • Deliver digital products and subscriptions, including monthly issues of Letters to Self Club.
  • Communicate with you about purchases, subscriptions, updates, and promotions (if you’ve opted in).
  • Improve our website, products, and customer experience.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information.
We only share it with trusted third parties when necessary, such as:

  • Payment processors (to securely handle your transactions and recurring subscriptions).
  • Shipping providers (to deliver your physical orders).
  • Email and subscription platforms (e.g., Klaviyo, Recharge) to manage and deliver membership content and communications.
  • Analytics and marketing platforms (to understand and improve customer experience).

4. Cookies

Our website uses cookies to enhance your browsing experience, track preferences, and improve our services. You can disable cookies in your browser settings, but some features of our site may not work properly without them.

5. Marketing & Subscription Communications

If you subscribe to our newsletter or Letters to Self Club, you may receive updates, digital products, and communications related to your membership. You can unsubscribe from marketing emails anytime by clicking the link in the email or contacting us directly. Please note: transactional or subscription-related emails (e.g., issue delivery, billing updates) are essential to your membership and cannot be opted out of.

6. Data Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, misuse, or disclosure.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your details.
  • Withdraw consent for marketing communications.
  • Request deletion of your personal information, subject to legal requirements.

8. Contact Us

For questions or requests regarding this Privacy Policy, please contact us:

Poetic Romance
Email: hello@poeticromance.com